To excel as a Patient Access Officer, candidate needs to balance a variety of duties in a fast-paced environment. Their main responsibility is to greet and assist patients and provide exceptional customer service in person and on the phone. Some job duties include:
- Checking patients in and out when they arrive for medical appointments
- Answering the phone to address patient inquiries and scheduling appointments
- Documenting insurance information, personal information, payment methods and other important patient information
- Updating patient files and appointment information accurately
- Communicating information and important details to other medical care staff
- Contacting insurance companies regarding coverage, preapprovals, billing and other issues
- Processing payments from patients and handling billing issues between patients and insurance companies
- Managing various types of paperwork and other clerical duties
