Job Summary:
The Call Center Manager oversees call center operations, ensuring excellent customer service and efficient workflow.
Responsibilities:
- Manage and supervise call center staff.
- Develop and implement call center policies and procedures.
- Monitor performance metrics and prepare reports.
- Handle escalated customer/patient complaints effectively.
- Train and mentor new employees to maintain quality standards.
Qualifications:
- Bachelor’s degree in business, Management, or related field.
- Proven experience in a call center management role.
- Fluent in English + Advantage in Arabic (spoken and written)
Skills:
- Leadership and team management abilities.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
